At [TSFI], we value your satisfaction and strive to provide you with high-quality products and services. We understand that there may be instances when you need to return a purchase. This Return Policy outlines our guidelines for returning products and seeking refunds. Please take a moment to review it.
1. Eligibility for Returns
You are eligible to request a return and a refund under the following conditions:
- The item you wish to return is in its original condition, unopened, and unused.
- You have initiated the return within [14] days from the date of purchase.
- You provide a valid proof of purchase, such as a receipt or order confirmation.
2. Return Process
To request a return, follow these steps:
- Contact our customer support team at [Customer Support Email/Phone] to initiate the return process. Please provide your order number and a brief description of the reason for the return.
- Our customer support team will guide you through the return procedure, including providing you with a return authorization (RA) number and shipping instructions.
- Package the item securely, including all original packaging and accessories, and clearly mark the RA number on the outside of the package.
3. Shipping Costs
The customer is responsible for all return shipping costs, unless the return is a result of our error. We recommend using a trackable and insured shipping method to ensure the safe return of your item.
- Refunds will be issued in the original payment method used for the purchase.
- Please allow [7] business days for the refund to appear in your account.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund and provide you with return instructions if needed.
5. Contact Information
If you have any questions or need assistance with your return, please contact our customer support team at [Customer Support Email Terrific@tfsigear.com].
TFSI reserves the right to modify this Return Policy at any time. Please refer to our website or contact our customer support for the most up-to-date information.
Thank you for choosing TFSI Gear, and we appreciate your trust in our products and services.